Shipping Policy

1. Order Processing and Dispatch

Our goal is to process and dispatch orders within 48 hours after payment confirmation.

Orders placed on weekends or public holidays may require additional processing time and will generally be handled on the next business day.

During peak shopping seasons, promotional events, or periods of high order volume, processing and dispatch may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

2. Estimated Delivery Time

Estimated delivery times are as follows:

Standard Shipping: 7–15 Days

Most orders are expected to arrive within 7–15 calendar days after dispatch.

Remote Areas: 20–30 Days

Deliveries to remote locations, rural areas, or regions with limited logistics services may take approximately 20–30 calendar days.

Actual delivery times may vary depending on the destination, local delivery services, and transportation conditions.

Please note that these timeframes are estimates only and do not guarantee a specific delivery date.

3. Peak Seasons and Shipping Delays

During peak shopping seasons, public holidays, promotional events, or periods of increased shipping demand, international logistics networks may experience capacity limitations.

As a result, order processing, transportation, customs clearance, and final delivery may take longer than expected.

Other factors that may affect delivery include:

  • Severe weather conditions

  • Customs inspections or clearance procedures

  • Flight schedules and transportation disruptions

  • Public holidays and local delivery schedules

  • Remote delivery locations

  • Unexpected delays caused by shipping carriers

We appreciate your patience and understanding if delays occur due to circumstances beyond our control.

4. Order Tracking and Delivery Issues

Once your order has been dispatched, tracking information will be provided by email when available.

Please allow some time for tracking updates to appear in the carrier's system, as information may not be immediately available after shipment.

If your tracking information has not been updated for an extended period or your package appears to be delayed, please contact our customer support team for assistance.

5. Shipping Address and Customs

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an incorrect address, please contact us as soon as possible. We will do our best to assist, but address changes cannot be guaranteed once an order has been processed or shipped.

International shipments may be subject to customs inspections, import duties, or taxes depending on the destination country's regulations. Any applicable charges will be handled in accordance with local laws and the information provided at checkout.

6. Lost or Damaged Packages

If your package is lost, arrives damaged, or encounters a significant delivery issue, please contact our customer support team and provide your order number along with any relevant photos or supporting information.

We will review the situation and work with the shipping carrier to investigate the issue and arrange an appropriate resolution in accordance with applicable laws.

7. Shipping Fees

All applicable shipping fees will be calculated and displayed during checkout before payment is completed.

The shipping charges shown at checkout will apply to your order unless otherwise stated.