Return & Refund Policy

Last Updated: November 13, 2026

At Elmorane, customer satisfaction is important to us. We want you to feel confident when shopping for nail polish and other products through our online store.

If you are not completely satisfied with your purchase, please review the following Return & Refund Policy for information about order cancellations, returns, exchanges, and refunds.

SECTION 1 - ORDER CANCELLATIONS

If you wish to cancel an order, please contact our customer support team as soon as possible.

Orders Not Yet Shipped

Orders that have not yet been shipped may be canceled. Once the cancellation is confirmed, a full refund of the amount paid for the canceled order will be issued to the original payment method.

Orders Already Shipped

If your order has already been shipped, cancellation may no longer be possible.

In such cases, you may contact us to request a shipment interception, subject to the shipping carrier's availability and approval.

SECTION 2 - SHIPMENT INTERCEPTION

For orders that have already been shipped, we may attempt to request a shipment interception through the shipping carrier.

Successful Interception

If the carrier successfully intercepts the shipment and returns it to the appropriate destination, any actual interception fee may be deducted from your refund only where permitted by applicable law and where the fee has been reasonably disclosed in advance.

Unsuccessful Interception

If the interception request is unsuccessful, the order will continue through the normal delivery process.

Once the package has been delivered, you may contact our customer support team to request a return in accordance with this policy and applicable law.

Please note that shipment interception is not guaranteed and depends on the carrier's operational procedures.

SECTION 3 - RETURN ELIGIBILITY

For eligible standard products, customers may request a return within 14 days of receiving their order.

To be eligible for a standard return, products should generally meet the following conditions:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging and included accessories, where applicable.

  • Products should not show signs of damage caused by improper handling or use after delivery.

  • Proof of purchase or a valid order number must be provided.

Due to the nature of nail polish and related beauty products, certain items may be subject to additional hygiene, safety, or transportation restrictions.

Opened, used, damaged, or otherwise non-resalable cosmetic products may not qualify for a voluntary change-of-mind return where legally permitted.

However, these restrictions do not affect your statutory rights regarding defective, damaged, incorrectly supplied, or misrepresented products.

All return requests are subject to applicable consumer protection laws.

SECTION 4 - NON-RETURNABLE ITEMS

Where permitted by applicable law, certain products may not be eligible for standard change-of-mind returns, including:

  • Opened or used nail polish products.

  • Products with broken seals or compromised packaging.

  • Products damaged after delivery due to improper handling or storage.

  • Products that cannot legally or safely be transported through available return services.

These restrictions do not apply where a return, refund, replacement, or other remedy is required by applicable law because of a defective product, incorrect item, or other qualifying issue.

Please contact us before sending any product back.

SECTION 5 - RETURN SHIPPING COSTS

For standard change-of-mind returns, the customer is generally responsible for the return shipping costs.

We do not charge a restocking fee for eligible standard returns.

For products that arrive damaged, defective, incorrect, or materially different from their description, we will provide an appropriate remedy in accordance with applicable law.

Where we are responsible for the issue, reasonable return shipping costs will be handled as required by applicable law.

Because nail polish may be subject to carrier restrictions concerning flammable or regulated materials, customers must contact our support team before arranging a return shipment.

Please do not send nail polish through a carrier unless the carrier accepts the product under its applicable shipping requirements.

SECTION 6 - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want every order to arrive in the condition customers reasonably expect.

If you receive a product that is damaged, defective, incorrect, or materially inconsistent with its description, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product and packaging, where applicable.

  • Any other information reasonably needed to assess the issue.

After reviewing your request, we will work with you to determine an appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include:

  • A replacement product.

  • A refund.

  • A partial refund where appropriate and legally permitted.

  • Another legally required or mutually agreed resolution.

We will not require customers to accept a replacement or store credit when applicable law entitles them to another remedy.

SECTION 7 - CONTACT US

If you have questions about cancellations, returns, exchanges, or refunds, please contact our customer support team.

Customer Support Email:
support@Elmorane.com

Thank you for shopping with Elmorane. We appreciate your understanding and the opportunity to assist you.